Author Topic: Help Cant get into the chatroom  (Read 10838 times)

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Help Cant get into the chatroom
« on: January 17, 2014, 06:05:32 PM »

Offline bostonsportsfan

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I put the Celtics blog live chatroom into my exception list but its now saying that the jar file at http//client0.addonchat.com/current is not but I included it on the exception list and its still telling me its not included

It also says the application was blocked even though the host site of the html file at http://www.celticsblog.com/pages/celticsblog-live-chat-2 is included in the exception site list because the application refers to resources on multiple domains.

I love the Celtics blog chatroom and wish to be in there tonight for tonights Celtics - Lakers game Please help

Re: Help Cant get into the chatroom
« Reply #1 on: January 17, 2014, 06:32:02 PM »

Offline Roy H.

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I know pretty much nothing about our chat software.

Have you tried a different browser? 


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Re: Help Cant get into the chatroom
« Reply #2 on: January 17, 2014, 06:34:58 PM »

Kiorrik

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Could you try updating your Java?

http://java.com/en/download/windows_xpi.jsp

Other than that, I don't know what to advise!

Re: Help Cant get into the chatroom
« Reply #3 on: January 17, 2014, 07:12:55 PM »

Offline bostonsportsfan

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I tried Google chrome and I have the most up to date java Please I am the Regular chatter Derek I don't want to lose all these friends I have made for years and years I love being in there on games!!!!!!!!!! I choose run and I still get same error message I don't understand this

Re: Help Cant get into the chatroom
« Reply #4 on: January 17, 2014, 08:05:14 PM »

Offline thirstyboots18

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Derek, I have updated Java, and I can't get in now either.  I will have it checked tomorrow.  Not going to waste any more time tonight...don't want to miss the game.  Sorry I couldn't help you...I did try to get someone to help...
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Re: Help Cant get into the chatroom
« Reply #5 on: January 17, 2014, 11:01:25 PM »

Offline Jeff

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clear cookies, try a different browser, and if all else fails, contact the folks at support@addonchat.com
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Re: Help Cant get into the chatroom
« Reply #6 on: January 19, 2014, 09:28:09 PM »

Offline bostonsportsfan

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thank you thirsty also I wanna thank you for calling and telling me that im not the only one I was lagit scared that I would lose all my Celtics blog friends in the chat I felt like I was in mourning but now I feel good because it will be fixed at some point and I can be back with my friends

Re: Help Cant get into the chatroom
« Reply #7 on: January 21, 2014, 10:32:48 AM »

Offline thirstyboots18

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I have just been allowed back into chat.  I took my laptop to my computer club, and we removed Java and reinstalled it.  For some reason, this time the changes went through and I can get back on. 

Even if you have already tried this and failed (and even if your computer says you have the latest update), try it one more time.  It worked for me this time, and hopefully it will work for you, too. 
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Re: Help Cant get into the chatroom
« Reply #8 on: January 21, 2014, 04:37:00 PM »

Offline bostonsportsfan

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not for me I just uninstalled and reinstalled didn't work

Re: Help Cant get into the chatroom
« Reply #9 on: January 21, 2014, 04:45:33 PM »

Kiorrik

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Did you attempt emailing support? support@addonchat.com

These are the guys that provided us with the chat facility.

Re: Help Cant get into the chatroom
« Reply #10 on: January 21, 2014, 04:51:46 PM »

Offline bostonsportsfan

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not sure what just happened but i'll be in the room tonight everybody Thanks for everybodys help I am allowed back in WOOOOOOOOOOOOOOOOOOO LETS GO CELTICS LETS GO!!!!!!!!!!!!!!!! My relationship with my friends shall CONTINUE!!!!!!!!!!!!!!!!!!!!!!

Re: Help Cant get into the chatroom
« Reply #11 on: January 21, 2014, 05:14:08 PM »

Offline mgent

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It didn't work until I added http//client0.addonchat.com/current AND http//client0.addonchat.com/current/scclient_en.zip to the exception list in the Java Configuration Control Panel.

Took me 3 games to figure it out! but I hope that helps if anyone else is still stuck.
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Re: Help Cant get into the chatroom
« Reply #12 on: January 21, 2014, 05:23:10 PM »

Offline thirstyboots18

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Did you attempt emailing support? support@addonchat.com

These are the guys that provided us with the chat facility.
The guys at the club tried to access the addonchat site...we couldn't even get  on their site.  Maybe it was down while they were working on it or something.  Anyway, things seem to be working now...except...I have already received a notice to download amendments to Java.  Don't know whether to accept or not, now that it is finally working again.
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Today is a gift...
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Re: Help Cant get into the chatroom
« Reply #13 on: January 21, 2014, 05:53:30 PM »

Offline ImShakHeIsShaq

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Yea, I had this problem for about 15mins b4 the Lakers game... stupid Java. All I did to fix it was turn my Java security settings on low. The problem was that when I installed the Java update, at the bottom it said something like "enable Java security" and I didn't remove the check mark so it turned security on and blocked me from the chatroom.
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Re: Help Cant get into the chatroom
« Reply #14 on: January 21, 2014, 06:12:28 PM »

Offline bostonsportsfan

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It didn't work until I added http//client0.addonchat.com/current AND http//client0.addonchat.com/current/scclient_en.zip to the exception list in the Java Configuration Control Panel.

Took me 3 games to figure it out! but I hope that helps if anyone else is still stuck.
[/quote

That's exactly what I did mgent cant wait to see you tonight